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Welcome to Digital Square Limited.

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave immediately.

References in these Terms and Conditions to "we", "us" and "Digital Square" are to Digital Square Limited (company number 6249086), registered office 59 – 61 Plessey Road, Blyth, Northumberland, NE24 3BZ.



  • Online Shopping
    • 1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.
    • 1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.
    • 1.3 Visitors under the age of 18 should not register with this website or submit any information to us.
  • Acceptance of your Order
    • 2.1 You can place an order in one of two ways, either online or over the telephone by calling 08000 683 883.
    • 2.2 Non-acceptance of an order may be a result of one of the following:
      • The product you ordered being out of stock - see Product Availability
      • Our inability to obtain authorisation for your payment
      • The identification of a pricing or product description error
      • Failure to meet the eligibility to order criteria set out in the General Terms and Conditions
    • 2.3 Online
      • 2.3.1 Shortly after you have placed an order with us an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Digital Square Limited. Should you not receive an acknowledgment within 5 business days, please contact us.
      • 2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Digital Square Limited will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
    • 2.4 Over the Telephone
      • 2.4.1 Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.
      • 2.4.2 Our Orderline is open from 9am to 5pm (GMT) Monday to Friday. Please call 08000 683 883.
      • 2.4.3 Where you place an order over the telephone you will be given a customer reference number as an acknowledgement of your order. Your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.
      • 2.4.4 Telephone calls to Digital Square Limited may be recorded for security and service monitoring purposes.
  • Order Cancellation
    • 3.1 If you wish to cancel your order placed online or over the telephone, please contact us by:
      • calling between 9am to 5pm (GMT) Monday to Friday
      • forwarding your acknowledgement email to us at info@digitalsquare.co.uk
      • stating your intention to cancel the order.
      • writing to: Digital Square Limited
    • 3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy at clause 4.
  • Returns Policy
    • 4.1 The Returns Policy is for goods purchased on the website or over the telephone or by fax or post.
    • 4.2 Except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected the following items may not be returned: goods which have been made or ordered to a customer’s specification, Computer software may only be returned if they have not been unsealed.
    • 4.3 For computer and electronic products the original manufacturers' packaging is part of the goods, so please retain it for at least 28 days in case you wish to return them for any reason. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away.
    • 4.4 On receipt of the returned goods we will give you a refund of the amount paid for the goods. If you notify us of your intention to cancel your contract within 7 working days of delivery then the original delivery charge will be reimbursed in full - otherwise we do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
    • 4.5 Any free promotional gift issued with an order must also be returned if you are returning those goods.
    • 4.6 How to Return or Exchange:
      • 4.6.1 Complete a Returns Form, and send the completed form to Digital Square for approval.
      • 4.6.2 Once the Returns Form has been approved you will be instructed to package the merchandise to prevent damage, enclosing the Returns Form and send item to:

        Digital Square Limited
        59-61 Plessey Road
        Blyth
        Northumberland
        NE24 3BZ


      • 4.6.3 We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
      • 4.6.4 If you wish to return goods that have been delivered to you at a pre-arranged delivery time, for example large or bulky goods, please contact us to arrange collection or replacement.
      • 4.6.5 Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and may be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
      • 4.6.6 The goods must be returned unused, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.
      • 4.6.7 You must return the item to us on cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
      • 4.6.8 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact us.
      • 4.6.9 None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied.
  • Payment Methods
    • 5.1 We only accept payment for orders in £ sterling.
    • 5.2 We accept payment by, Credit & Debit Card, Cheque, & BACS.
    • 5.4 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.
    • 5.5 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
    • 5.6 Please note that Digital Square Limited does not accept cash, cheques or gift vouchers as payment online or over the telephone.
  • Pricing Policy
    • 6.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
    • 6.2 UK VAT will be automatically deducted (where applicable) from merchandise dispatched to non-EU countries. The total deduction will be clearly indicated during the checkout process.
    • 6.3 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
  • Product Availability / Information
    • We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.
  • Delivery Information
    • 8.1 Delivery Timescales
      • 8.1.1 Please note Digital Square Limited cannot guarantee specific delivery dates and therefore, please allow up to 14 working days for the UK unless alternative dates are stated in the product description, this is subject to goods being in stock and you should allow for a longer delivery time during the Christmas period. We are unable to guarantee delivery earlier than this time frame.
      • 8.1.2 Please note that individual items may be dispatched separately.
    • 8.2 We offer worldwide delivery on a wide selection of our online merchandise.
    • 8.3 Delivery charges are variable and are calculated at the website Checkout. For orders placed over the telephone, carriage charges will be confirmed verbally, and included in the email confirmation issued on receipt of any order.
  • The Website
    • 9.1 We may change the Digital Square Limited website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.
    • 9.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
    • 9.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
      • 9.3.1 retrieve and display the content of the website on a screen;
      • 9.3.2 print copies of the content for your own personal use; and
      • 9.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
    • 9.4 You may not use this website or its contents:
      • 9.4.1 for commercial purposes;
      • 9.4.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices);
      • 9.4.3 to download (other than page caching) or modify the website, or any portion of it;
      • 9.4.4 to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;
      • 9.4.5 to interfere with the enjoyment or use of the website by any other person;
      • 9.4.6 for any purpose which is unlawful.
    • 9.5 In addition you may not in relation to this website, use any:
      • 9.5.1 data mining, robots, or similar data gathering and extraction tools;
      • 9.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;
      • 9.5.3 meta tags or any other "hidden text" which uses our name or trade marks.
    • 9.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
    • 9.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.
    • 9.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
    • 9.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
    • 9.10 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.
  • Liability and Indemnity
    • 10.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Orderline, whether or not accepted by us).
    • 10.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
    • 10.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
  • Privacy and Communications
    • 11.1 When you place orders online or by telephone, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy Policy.
    • 11.2 To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.
  • Jurisdiction
    • The website and telephone Orderline are controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the Orderline.
  • General
    • 13.1 We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
    • 13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
    • 13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
  • Customer Support
  • WEEE Guidelines
    • Recycling Household Electrical Equipment - Customer Statement

      With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

      So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

      Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don’t forget to have your postcode ready to use in the ‘recycling facilities’ locator.

      Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the ‘crossed out wheeled bin’ symbol. To ensure your waste electronics don’t contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.


    • Compliance with the UK Waste Electrical and Electronic Equipment Regulations

      In order to partially meet our obligations as a distributor as defined in the UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to hereafter as “the WEEE Regulations”), we have opted to become a full member of the Distributor Take back Scheme (DTS). Membership of the DTS is defined in regulation 35 of the WEEE Regulations and delivers exemption from the requirements of regulation 31 (to “ensure that WEEE from private households can be returned to him free of charge and on a one-to-one basis”) and regulation 34(1) (maintenance of records).

      As a member of the DTS, we have made a financial contribution toward the development of the network of Designated Collection Facilities (DCFs) instead of offering instore take back of WEEE. This financial contribution is described in paragraphs 83 to 88 of the UK WEEE guidance, and has been used to improve the WEEE collection facilities located at Local Authority Civic Amenity sites.

      In addition, through our support of the national recycling website (www.recycle-more.co.uk), we will also meet our obligations under regulation 33 to make information available to users of EEE in private households on;
      • the requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal;
      • the collection and take back systems available to them;
      • their role in contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations;
      • the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE; and
      • the meaning of the crossed out wheeled bin symbol.
  • Our Details
    • Digital Square Limited
      Registered office: 59-61 Plessey Road, Blyth, Northumberland, NE24 3BZ

      Registered in England: Company Number 6249086
      VAT number: GB 907 8370 07

      Last updated: 4th July 2008




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